Customer Experience Specialist Ann Arbor, MI

Customer Experience Specialist

Full Time • Ann Arbor, MI
Who We Are
WR Specialists (WRS) is a medical device company headquartered in Ann Arbor, MI.  We offer world class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI and we looking for a full-time Customer Engagement Specialist.  Hybrid work is available, prefer candidates in Michigan.

 We offer a best-in-class benefits package with a flexible work environment.  Our culture is one of caring and collaboration, and we enjoy a team-oriented environment.
 
 What You'll Do
  • Conduct phone calls with patients, practices and sales force throughout the day
  • Utilize several databases to ensure accurate prescription documentation and patient records
  • Provide excellent customer (patient) care
  • Establish and foster strong relationships with physician practices as well as internal and external sales force
  • Distribute and document information obtained by phone and via email
  • Ensure that confirmation from both patient and practice are received and completed in a timely manner 
  • Collaborate with team to improve processes and efficiencies
  • Ensure compliance with state and federal regulations
  • Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation
What You'll Bring
  • High School Diploma (or equivalent); college degree preferred
  • 1+ year experience in a medical setting preferred
  • A positive, customer-focused approach and strong work ethic
  • Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, strong time management, and the ability to shift gears frequently throughout the day
  • Intermediate MS Suite, Outlook, and typing skills
  • Excellent verbal and written communication skills 
Compensation: $38,000.00 - $43,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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